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MyFord Touch is the voice or touchscreen infotainment system in Ford Vehicles that controls, among other things, entertainment, climate, navigation, hands-free calling and the backup camera.

On August 19, 2014, a class action was commenced against Ford Motor Company and Ford Motor Company of Canada Ltd. with respect to the MyFord Touch infotainment system, and the similar system in Lincoln vehicles, MyLincoln Touch (collectively referred to as "MyFord Touch"). The claim alleges that in various advertising materials, Ford represented that MyFord Touch would enhance the driving experience and provide safety features to its customers that it did not, in fact, deliver.

The Statement of Claim alleges that problems with MyFord Touch include, system freezing and malfunctioning which render the navigation or hands-free calling functions unavailable to drivers, and screen blackouts that make the backup camera and other features inoperable. It is further alleged that, despite being aware that MyFord Touch was replete with problems and often did not work as promised, Ford failed to disclose to its customers that important safety features such as the backup camera and hands-free calling may be unavailable due to persistent system malfunctions. Further, it is alleged that Ford failed to disclose that due to problems with MyFord Touch, navigation and other features may not work as promised, causing driving distractions and loss to individuals who paid more for a Ford with the MyFord Touch infotainment system.

Developments

The class action is in its early stages. The next step in the litigation will be the certification motion. At the certification motion, the court will determine whether the litigation is properly prosecuted as a class action.

FAQs

What is a Class Action?

A class action is a lawsuit that is brought by one or more persons on behalf of a larger group of people whose claims share common legal and/or factual issues. Class actions provide a cost-effective way for groups of people with common interests to pursue a legal claim.

What does “certification” mean?

Certification is the motion where the court determines whether the action can properly be pursued as a class action. The court will consider factors such as whether the claims of the class members raise common legal and/or factual issues and whether a class action is the preferable method of pursuing the claims (as opposed to other methods, such as individual actions).

Do I have to pay anything to participate in the class action?

Class action lawyers are usually paid on a contingency basis. This means that class counsel are only paid if successful. Class counsel are paid a percentage of any settlement or court award. Class counsel fees are subject to court approval.

Who is affected by the MyFord Touch class action?

Siskinds represents individuals who purchased a Ford vehicle in Canada containing the MyFord Touch infotainment system and who have experienced problems with the system.

Can I join the class action?

There are no steps required to “join” the class action. Unless you opted-out (excluded yourself from the class action), assuming you fall within the scope of the class definition, you are automatically included in the class action.

What should I do to protect my rights?

To protect your rights, you should:

  1. Keep copies of any invoices, receipts or service records for any repairs or system upgrades performed on your MyFord Touch infotainment system.
  2. Register to receive updates on this case by filling out the form below.

I still have a question. Who should I contact?

If you have any other questions, please complete the contact form below.

The class action is in its early stages. The next step in the litigation will be the certification motion. At the certification motion, the court will determine whether the litigation is properly prosecuted as a class action.

What is a Class Action?

A class action is a lawsuit that is brought by one or more persons on behalf of a larger group of people whose claims share common legal and/or factual issues. Class actions provide a cost-effective way for groups of people with common interests to pursue a legal claim.

What does “certification” mean?

Certification is the motion where the court determines whether the action can properly be pursued as a class action. The court will consider factors such as whether the claims of the class members raise common legal and/or factual issues and whether a class action is the preferable method of pursuing the claims (as opposed to other methods, such as individual actions).

Do I have to pay anything to participate in the class action?

Class action lawyers are usually paid on a contingency basis. This means that class counsel are only paid if successful. Class counsel are paid a percentage of any settlement or court award. Class counsel fees are subject to court approval.

Who is affected by the MyFord Touch class action?

Siskinds represents individuals who purchased a Ford vehicle in Canada containing the MyFord Touch infotainment system and who have experienced problems with the system.

Can I join the class action?

There are no steps required to “join” the class action. Unless you opted-out (excluded yourself from the class action), assuming you fall within the scope of the class definition, you are automatically included in the class action.

What should I do to protect my rights?

To protect your rights, you should:

  1. Keep copies of any invoices, receipts or service records for any repairs or system upgrades performed on your MyFord Touch infotainment system.
  2. Register to receive updates on this case by filling out the form below.

I still have a question. Who should I contact?

If you have any other questions, please complete the contact form below.

Contact Us

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