On June 19, 2025, Siskinds LLP commenced a proposed consumer class action in the Supreme Court of British Columbia against DoorDash, Inc. and DoorDash Technologies Canada, Inc (collectively “DoorDash”).
The class action alleges that Canadian consumers ordering food delivery through DoorDash are unable to purchase Delivery Services at the Advertised Price because DoorDash imposes fixed, mandatory Added Fees at the final stage of the purchasing process.
- Delivery Services means DoorDash’s online food delivery services that allows consumers to purchase food and other items from local restaurants, grocery stores, and convenience stores through the DoorDash Websites and Apps.
- Added Fees means the mandatory, fixed fees imposed by DoorDash for the Delivery Services, including the Service Fees, Expanded Range Fees, BC Regulatory Response Fees, and Small Order Fees.
DoorDash connects consumers with local restaurants, grocery stores, and convenience stores, allowing consumers to order food and other items through its Websites and Apps. At the outset of the purchasing process, DoorDash promotes its Delivery Services at the Advertised Price. Later in the purchasing process, DoorDash discloses, and the consumer must pay, the Added Fees.
The class action alleges that DoorDash breached the Business Practices and Consumer Protection Act, SBC 2004, c 2 and the applicable consumer protection legislation in other provinces by failing to provide fair and transparent pricing details for its Delivery Services. DoorDash misrepresented their Delivery Services prices by concealing the mandatory Added Fees, which increased the cost of DoorDash Delivery Services above the Advertised Price.
The class action is brought on behalf of all persons in Canada who purchased Delivery Services through DoorDash’s Websites and/or Apps from November 1, 2015 to the date of certification. The class action seeks to recover damages in an amount equal to the difference between the Advertised Price and the all-in price (i.e., the amount of the Added Fees).
If you would like to be updated on developments in the action, please complete the below form. Your information will be maintained in accordance with our privacy policy. By completing the form, you are not retaining Siskinds LLP, nor do you incur any obligations in connection with the action.
For inquiries, please email us at [email protected] or contact us by phone at 519.672.2121 or toll free at 1.800.461.6166.
FAQs
What is a class action?
A class action is a lawsuit that is brought by one or more persons on behalf of a larger group of people whose claims share common legal and/or factual issues. Class actions provide a cost-effective way for groups of people with common interests to pursue a legal claim.
What does “certification” mean?
Certification is the motion where the court determines whether the action can properly be pursued as a class action. The court will consider factors such as whether the claims of the class members raise common legal and/or factual issues and whether a class action is the preferable method of pursuing the claims (as opposed to other methods, such as individual actions).
Do I have to pay anything to participate in the class action?
Class action lawyers are usually paid on a contingency basis. This means that class counsel are only paid if successful. Class counsel are paid a percentage of any settlement or court award. Class counsel fees are subject to court approval.
Can I join the class action?
There are no steps required to “join” the class action. Assuming you fall within the scope of the class definition, you are automatically included in the class action unless you “opt-out” (exclude yourself from the class action) after the lawsuit has been certified as a class action. Notices will be issued to the affected persons after the court certifies the class action.
Can I opt-out of the class action?
Once the class action has been certified, you will have the opportunity to opt-out of the class action within a period of time to be determined by the Court. If you exclude yourself, you will not be entitled to any compensation awarded under a settlement agreement or court order. You may however pursue your own action on an individual basis.
Generally, class members will wish to exclude themselves from a class action if they intend to bring their own individual action. In the majority of cases, it will be more economical to participate in the class action because the legal costs will be shared among a very large number of people.
What should I do to protect my rights?
To protect your rights, you should:
- Keep any documents evidencing your purchase of a Delivery Service through DoorDash’s Websites and/or Apps.
- While the class action is pending, notices will be disseminated to the class members advising that they should take certain steps by specific deadlines in order to preserve their rights. This information will also be made available on Siskinds’ website. These deadlines will usually be fixed by the courts, and will need to be adhered with in order to protect your rights.
- Register to receive updates on this class by filling out the form below.
I still have a question. Who should I contact?
Email us at [email protected] or contact us by phone at 519.672.2121 or toll free at 1.800.461.6166.