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Siskinds has filed a proposed privacy class action against BetterHelp, Inc. (“BetterHelp”) arising from the improper and unauthorized disclosure of intimate personal health information, which it collected from consumers through its provision of mental health services, despite its assurances that it would maintain the confidentiality of such information.  

From 2013 until at least January 2021, BetterHelp offered online mental health services under a variety of names, including:

  • BetterHelp
  • Compile
  • MyTherapist
  • iCounseling
  • Terappeuta
  • Teen Counseling
  • Pride Counseling
  • Faithful Counseling
  • Regain
  • The lawsuit alleges that, at least until January 2021, BetterHelp intentionally disclosed the personal health information of its consumers to third-party advertisers such as Facebook, Snapchat, Pinterest and Criteo, which monetized that information for online advertising. The action also alleges that BetterHelp intentionally violated the privacy of its consumers to help grow its customer base and revenues, contrary to its own representations, privacy policy, applicable legislation, and industry standards.

    In March 2023, the U.S. Federal Trade Commission reached an agreement with BetterHelp, banning it from further revealing consumers’ data to third-party advertisers and prohibiting the company from misrepresenting its information sharing practices.

    The lawsuit is brought on behalf of all Canadian residents who registered a user account on a BetterHelp website or application prior to January 1, 2021.

    This case was initiated by Statement of Claim on April 26, 2023.

    Join the action today

    To receive updates on this case, please fill out the form located at the bottom of this page.

    Questions?

    Please email us at [email protected] or call us toll-free at 1-877-672-2121.

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