Siskinds has filed a proposed privacy class action against BetterHelp, Inc. (“BetterHelp”) arising from the improper and unauthorized disclosure of intimate personal health information, which it collected from consumers through its provision of mental health services, despite its assurances that it would maintain the confidentiality of such information.
From 2013 until at least January 2021, BetterHelp offered online mental health services under a variety of names, including:
- Teen Counseling
- Pride Counseling
- Faithful Counseling
In March 2023, the U.S. Federal Trade Commission reached an agreement with BetterHelp, banning it from further revealing consumers’ data to third-party advertisers and prohibiting the company from misrepresenting its information sharing practices.
The lawsuit is brought on behalf of all Canadian residents who registered a user account on a BetterHelp website or application prior to January 1, 2021.
This case was initiated by Statement of Claim on April 26, 2023.
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